Question 1

What file formats do you accept for artwork?

Accepted Answer

We accept all industry-standard graphic design formats:

• AI (Adobe Illustrator) — Preferred for precision prepress

• EPS (Encapsulated PostScript)

• Vector PDF (High-resolution print-ready)

• High-Resolution PNG & JPG (300+ DPI minimum)

Vector formats (AI, EPS, PDF) are recommended whenever possible to guarantee needle-sharp lines, perfect spot color separation, and zero pixelation.

Question 2

I don't have a print-ready design. Can you help?

Accepted Answer

Yes, our prepress packaging specialists can assist you throughout the setup process: • Building your packaging dieline or label layout from scratch • Recommending optimal dimensions, margins, and placement • Formatting international garment wash-care symbols and fabric content text • Calibrating contrast for silkscreen printing or high-density Jacquard weaving • Harmonizing background shades with your brand’s signature Pantone colors Simply upload your logo, concept sketch, or text notes—we will create a photorealistic digital proof for your 100% sign-off before manufacturing begins.

Question 3

Is a vector file required to start production?

Accepted Answer

While vector files (AI, EPS, or vector PDF) are ideal because they scale infinitely without losing resolution, they are not strictly required to get started. Only have a raster image (PNG or JPG)? Upload your highest-resolution file. Our prepress engineers will inspect the art, enhance resolution, and vectorize your logo cleanly for production at no extra fee.

Question 4

Will I receive a digital proof before manufacturing starts?

Accepted Answer

Yes, guaranteed. We never run production without your explicit approval.

In less than 12 hours after receiving your order and artwork, our engineering team delivers a photorealistic digital proof detailing exact dimensions, bleed tolerances, and Pantone PMS color codes.

You can request adjustments or revisions until the proof matches your exact vision. Manufacturing only begins once you are 100% satisfied.

Question 5

Can I make changes to my order after placing it?

Accepted Answer

Yes. You can modify your artwork, sizing, quantities, or product specifications at any point during the digital proof review stage. Once you formally approve the final proof and your order enters the production schedule, printing cylinders or weaving looms are locked and changes can no longer be made.

Question 6

How does reordering work for future restocks?

Accepted Answer

Reordering is streamlined and instant. We permanently archive your approved dielines, Pantone spot-color recipes, and Jacquard weaving programs.

When your brand needs a restock, simply reference your previous order number. We will spin up production right away with zero setup fees and zero artwork delay.

Question 7

What payment methods do you accept?

Accepted Answer

We support all major verified international payment channels: • Major Credit & Debit Cards (Visa, Mastercard, American Express, Discover) • Apple Pay, Google Pay & Shop Pay for 1-click checkout • PayPal • Direct Bank Wire Transfers (available for volume orders over $500) All transactions are processed securely through Stripe with enterprise-grade 256-bit SSL encryption. Your financial data is fully protected.

Question 8

What is your minimum order quantity (MOQ)?

Accepted Answer

We keep minimums low so emerging fashion labels and independent brands can order without tying up excess capital:

• 100 units per design: Custom poly mailers, frosted zipper bags, and woven labels

• 50 units per design: Custom rubber & silicone badges

• 30 units per design: Custom DTF transfers and specialty prints

Volume tier discounts unlock progressively lower unit costs at 300, 500, 1,000, and 5,000+ units, visible directly in our live configurators.

Question 9

What custom apparel packaging and trims do you manufacture?

Accepted Answer

We manufacture a comprehensive ecosystem of custom unboxing packaging and apparel trims: • Heavyweight Poly Mailers: 70µm puncture-resistant co-ex film with tamper-evident destruct adhesive seals • Frosted Zipper Bags: Velvet-touch CPE polymer with custom sliders and ventilation eyelets • Damask Woven Labels: Ultra-dense 100-denier Jacquard weave with skin-soft ultrasonic cut edges • Heat Transfer & DTF Labels: Tagless neck labels with 50+ wash cycle elasticity and high-adhesion puff/glitter effects • Silicone & Rubber Badges: Embossed weatherproof patches for outerwear and streetwear • Custom Hangtags: Thick multi-ply cardstock with hot foil stamping, embossing, and custom cord seals

Question 10

Can I order a physical sample before mass production?

Accepted Answer

Yes. For large volume orders (1,000+ units), physical pre-production samples can be produced upon request. The sample fee is 100% credited toward your final bulk order balance once mass production is confirmed. For smaller requirements, our standard 100-unit minimum allows brands to run genuine custom production runs with minimal upfront cost and zero plate fees.

Question 11

Do you verify artwork technical specifications before manufacturing?

Accepted Answer

Yes. Every file goes through rigorous prepress review prior to machine setup. Our team validates bleed margins, safe zones, minimum line weights, dieline tolerances, and color separations to ensure flawless translation on industrial manufacturing equipment.

Question 12

How long does manufacturing take?

Accepted Answer

Standard production requires 2 to 6 days from the moment you approve your digital proof. Exact lead times vary slightly based on specific finishes (such as metallic foil or double-sided printing) and order quantity. For tight drop schedules, priority rush production is available upon request—reach out to our support team to arrange accelerated scheduling.

Question 13

How long does shipping take?

Accepted Answer

Transit times depend on your chosen shipping speed:

• Express Air: 4–6 days via DHL Express, FedEx Priority, or UPS

• Standard Courier: 8–15 days

Every order includes door-to-door tracking numbers and full transit insurance coverage.

Question 14

How are shipping fees calculated?

Accepted Answer

We provide free doorstep delivery on all standard orders worldwide. Express delivery (4–6 days in transit) is available on request. Its price depends on your order (quantity, parcel weight, size and destination), so contact us and we will send you an exact quote. The total shown at checkout is final, with zero hidden customs surcharges or unexpected delivery fees.

Question 15

Will I receive real-time tracking information?

Accepted Answer

Yes. As soon as your order is packed and dispatched from our facility, tracking details and courier links are delivered directly to your email and WhatsApp.

Question 16

Do you deliver internationally?

Accepted Answer

Yes, we ship worldwide to over 120 countries. The majority of our clients are streetwear labels, fashion designers, and direct-to-consumer e-commerce brands located in the United States, Canada, the United Kingdom, Europe, and Australia.

Question 17

Can you ship directly to my garment manufacturer, 3PL, or fulfillment center?

Accepted Answer

Yes. We regularly deliver packaging and trims directly to cut-and-sew garment factories, CMT facilities, 3PL logistics hubs, and Amazon FBA fulfillment centers worldwide. Simply enter your manufacturer or warehouse address and receiving contact during checkout or digital proof review, and we will integrate delivery into your production chain.

Question 18

What is your refund and replacement policy?

Accepted Answer

Because every PACKUVA product is custom-manufactured to your individual specifications, physical returns of completed custom goods cannot be accepted. However, you are completely protected at each stage: • 100% Pre-Production Money-Back Guarantee: If you are not satisfied with your digital proof before approving production, you can cancel for an immediate 100% refund—no fees and no questions asked. • Manufacturing Quality Guarantee: If your order arrives with a manufacturing defect or differs from your approved proof, notify us within 10 days with photos or video. We will reprint or refund the affected items immediately. For full terms, conditions, and claim details, please read our complete [Refund Policy](/refund-policy).

Question 19

How durable are your labels and prints through repeated washing?

Accepted Answer

We engineer every trim and label for extreme garment longevity: • 100-Denier Damask Woven Labels: Woven from micro-filament yarns on computerized Swiss-style looms, finished with ultrasonic soft-sealed edges that will never fray, curl, or itch after washing. • Tagless Heat Transfers & DTF: Formulated with flexible polyurethane binders engineered to withstand 50+ industrial wash cycles without cracking, peeling, or fading. Your apparel retains a crisp, showroom-quality presentation wear after wear, wash after wash.

Question 20

What makes PACKUVA packaging materials superior to standard generic options?

Accepted Answer

We never use flimsy, semi-transparent, or low-grade recycled scrap polymers that tear in transit: • 70µm Heavyweight Co-Ex Film: Our custom poly mailers are 100% waterproof, puncture-resistant, and completely opaque with a dark interior lining for complete privacy. • Permanent Destruct Adhesive: High-tack hot-melt adhesive bonds instantly upon closure. Any opening attempt tears the film, providing visible tamper evidence. • Reinforced Frosted Zipper Bags: Soft-touch frosted CPE polymer featuring heat-welded side seams and smooth custom slider pulls built for high-end garment unboxing.

Question 21

Are your packaging materials eco-friendly and certified skin-safe?

Accepted Answer

Yes. We prioritize environmental responsibility without compromising premium aesthetics: • OEKO-TEX® Standard 100 Certified: Our woven labels and threads are certified free from toxic chemicals, formaldehyde, and heavy metals—completely hypoallergenic and safe for babywear and intimate apparel. • GRS-Certified Recycled Polymers: Global Recycled Standard (GRS) poly mailers made from post-consumer recycled plastics are available to reduce virgin plastic usage. • Compostable & Biodegradable Options: Plant-derived biodegradable mailers are available upon request for eco-focused fashion collections.

Question 22

How do you ensure color and quality consistency across different product types?

Accepted Answer

Maintaining unified brand presentation across diverse materials (such as woven Jacquard yarn, frosted CPE polymer, and white co-ex mailers) requires meticulous prepress color calibration. Our prepress specialists conduct cross-substrate reviews, calibrating Pantone spot colors and scale side-by-side so your mailers, bags, and labels arrive with an impeccably unified brand identity.

Question 23

Who will be my primary point of contact for order support?

Accepted Answer

Every order is paired with a dedicated packaging specialist. You can reach your specialist directly via WhatsApp or email for instant updates, specification changes, dieline guidance, or delivery questions. We are committed to delivering a seamless, transparent experience from initial artwork check to final delivery. Have a question or need assistance? Reach out to us anytime on our [Contact Us](/contact) page.

Question 24

What happens if there is an issue or damage with my shipment?

Accepted Answer

Please reach out to us as soon as your shipment arrives. Our support team will: • Promptly investigate the issue with our prepress and factory production leads • Provide a swift, hassle-free resolution (priority reprint, expedited replacement, or refund) • Work directly with you until the final result meets your exact brand standards. We stand behind every single product we manufacture.

Custom packaging and labels for clothing brands: DesignedFor YourExact Brand

Our Packaging Products

Custom Poly Mailers

Custom Zipper Bags

Custom Hang Tags

Custom Woven Labels

Custom Shopping Bags

Need a custom size or product?

Premium Quality, Unbeatable Value

How Custom Packaging Works

Select Products & Upload artwork

Approve the proof

We deliver it

Your packaging is part of the product.

Everything You Need To Know

Top 5 Frequently Asked Questions

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